SIC Products aims to provide practical and dependable products for customers in Pakistan. If there is an issue with an order, please review the policy below before requesting a return or refund.
A return request may be considered if the item is received damaged, defective, incorrect, or significantly different from the ordered item. To be eligible, the product should be unused, in its original condition, and returned with original packaging where possible.
Customers should contact SIC Products within 7 days of receiving the order to request a return review. Requests made after this period may not be accepted unless required by applicable law or approved at our discretion.
Returns may not be accepted in situations including, but not limited to:
To request a return, email info@sicproducts.biz with your order details, the product name, and the reason for the request. If applicable, customers may also be asked to share clear evidence of the issue so the request can be reviewed fairly.
Once your request is received, SIC Products will review it and confirm whether the item qualifies for return, replacement, store resolution, or refund review. Approval is not automatic and depends on the item condition and the nature of the issue.
If a refund is approved, it will be processed through the original payment channel or another appropriate method decided during order support. Processing timing can vary depending on payment method, banking processes, and order review completion.
Where suitable, SIC Products may offer a replacement or exchange instead of a refund, especially if the issue relates to a damaged or incorrect item and stock is available.
If the return is due to an incorrect item, damaged item, or confirmed product issue attributable to SIC Products, return handling may be resolved accordingly. In other cases, return shipping or related costs may remain the customer’s responsibility.
Returned items may be inspected after receipt. If the condition of the returned item does not match the claim made in the request, the return or refund may be declined.
Orders may only be canceled before they are processed or dispatched. Once an order has moved into fulfillment or shipment, cancellation may no longer be possible and the return review process may apply instead.
Because SIC Products sells electrical appliances and accessories, customers should check compatibility and use products responsibly. Issues caused by improper handling, installation, voltage mismatch, or post-delivery misuse are not normally eligible for refund or return approval.
SIC Products may revise this Refund & Return Policy when needed. Updated terms will apply once published on this page.
For return or refund questions, contact info@sicproducts.biz. Location: Pakistan.
